Key Takeaways
- Never force, block or hold the elevator doors open.
- Do not exceed the rated load or tamper with the controls.
- If the lift stops, stay calm and use the alarm or intercom - never climb out yourself.
- Do not use the elevator during a fire or earthquake, or when it looks damaged.
Most elevator incidents are caused not by the machine but by small, avoidable habits. Here are the practices every passenger should avoid - and what to do instead - for a safe ride every day.
Unsafe Habits to Avoid Inside the Elevator
- Forcing or blocking the doors: Never stop closing doors with your hands, feet, bags or other objects. Use the door-open button instead.
- Holding the doors open: Let the doors close completely. Do not keep them open for others - the next lift will come.
- Overloading the cabin: Never exceed the rated load shown inside the elevator. If it feels full, wait for the next trip.
- Tampering with the controls: Press the floor button once. Pressing repeatedly or playing with buttons does not make the lift faster and can cause faults.
- Running, jumping or leaning on the doors: Sudden movement and weight against the doors can trigger safety stops or cause injury.
- Littering or spilling: Do not throw waste or spill liquids in the cabin - wet floors cause slips and damage the equipment.
- Smoking or spitting: Smoking, vaping, chewing tobacco and spitting are strictly prohibited inside and around the elevator.
What Not to Do in an Emergency
- Do not force your way out if the elevator stops between floors. Stay calm, press the emergency alarm or use the intercom, and wait for trained help.
- Do not use the elevator during a fire or earthquake. Take the designated emergency exit or stairs and follow the building's emergency procedure.
- Do not use the elevator if it looks unsafe - visible damage, water inside the shaft or unusual noise. Report it to the building team immediately.
Leave Repairs to Trained Technicians
Never try to repair lift equipment yourself, and never enter the lift shaft, pit or machine room. These areas are only for trained and authorised technicians. If you notice a problem, call the Sigma complaint service so our team can attend to it safely.
Conclusion
Avoiding these few habits keeps you, other passengers and the elevator safe. For help, call Sigma consumer assistance at 83060 90315 or 73830 18998.
Frequently Asked Questions
What should I do if the elevator doors are closing on me?
Do not put your hand or foot between the doors. Press the door-open button on the panel - the doors will reopen safely.
Can I use the elevator during a fire?
No. During a fire or earthquake, always use the designated emergency exit or stairs and follow the building's emergency procedure.
What should I do if the elevator stops between floors?
Stay calm, press the emergency alarm or use the intercom, and wait for help. Do not try to open the doors or climb out on your own.
